StepOn Digital It Solutions Pvt. Ltd. does not guarantee any refunds for the cancellation of its service. StepOn Digital It Solutions Pvt. Ltd. also doesn’t offers any reimbursement for transaction charges, amount paid to third parties or for the services already availed or any other miscellaneous charges.

Coverage & Scope

At StepOn Digital, our Best Web designing company in Calicut, Kerala can help you rediscover your business or brand’s image in the Internet marketplace. We blend style and technology in conjunction with the expertise to ensure success of your business on the Web. The mantra that keeps us going is to help our clients Make Their Vision a Reality. Our team specializes in creating high-end and unique Web designing company in Kerala, India that exceed the expectations of our clients.

Our refund policy does not have any application for companies which are not owned or controlled by StepOn Digital IT Solutions Pvt. Ltd. or for persons not employed or managed by StepOn Digital IT Solutions Pvt. Ltd. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which StepOn Digital IT Solutions Pvt. Ltd. website link.

Filing A Complaint

Any request related to cancellation must be submitted to the billing department of iStepOn Digital IT Solutions Pvt Ltd.

You can request cancellation on mail – info@stepondigital.com or mailing the cancellation request letter on our address mentioned on the website.

On receipt of your cancellation request, our billing department will contact you for the cancellation issue and will advise you accordingly. Only upon approval from the billing department, your cancellation request will be deemed valid for refund.

Eligibility For Refund

Website Development
Web Design
Graphic Design/Infographic

You can request cancellation on mail – info@stepondigital.com or mailing the cancellation request letter on our address mentioned on the website.

On receipt of your cancellation request, our billing department will contact you for the cancellation issue and will advise you accordingly. Only upon approval from the billing department, your cancellation request will be deemed valid for refund.

For the above mentioned services the eligibility and refund policy is as below-

• Within 24 hrs of making the payment subject to project is not initiated at our end. Full Refund
• After 48 hrs of making the payment – Partial Refund of 50% of the project amount
• After 72 hrs of making the payment- No Refund

SEO

Social Media
Reputation Management
Link Building
SEO Audit

For the above mentioned services the eligibility and refund policy is as below-

• Within 24 hrs of making the payment subject to project is not initiated at our end. Full Refund
• After 48 hrs of making the payment – Partial Refund of 50% of the project amount
• After 72 hrs of making the payment- No Refund

Dedicated Resource

For the above mentioned service the eligibility and refund policy is as below-

• Within 24 hrs of making the payment subject to project is not initiated at our end. Full Refund
• After 48 hrs of making the payment – Partial Refund of 50% of the project amount
• After 72 hrs of making the payment- No Refund

Miscellaneous

Work Delay- If there is work delay from our end, Partial Refund of 50% of the project amount will be paid. However there is no guarantee of the refund as we will evaluate the response rate from client’s end and work required.

Work Rejection- No Refund. If you didn’t like the work like the design or creative, we are willing to rework on it. Since design is a very subjective thing and opinion can vary from person to person we will not be able to do any refund for it.

No refunds will be issued if abuse of our terms of service or acceptable use policy forces iBrandox Online Pvt. Ltd. to suspend or terminate your services prematurely.

Policy Updates

StepOn Digital IT Solutions Pvt. Ltd. reserves all the rights to change the cancellation and refund policy at any time without any prior notice. The updated policy will be updated immediately on this page

Last Updated: 23/04/2023